3Z Dental Supplies
```Returns & Refunds
We understand that returns are sometimes necessary. Our goal is to make the process clear, efficient, and fair while maintaining the safety and integrity of the healthcare products we distribute.
```All Personal Protective Equipment (PPE) is considered final sale and cannot be returned or exchanged.
```Return Eligibility
```Returns are accepted within 30 days of the invoice date. To qualify for a return, products must be:
- New and unused
- Unopened and in their original manufacturer packaging
- In clean, undamaged, and resellable condition
Products returned outside the 30-day return period will not be accepted.
```How to Start a Return
```All returns must be reviewed and approved before products are sent back. Complete our online Return Request Form to begin.
After your request is submitted:
- Our Customer Care team will review the information provided.
- If the return is eligible, you will receive a Return Authorization.
- Return instructions will be provided with your approval.
- When applicable, a prepaid return shipping label will be issued.
Please do not send products back until you have received approval and return instructions. Returns sent without prior authorization will not be accepted.
```Return Packaging Requirements
```Products must be securely packaged to prevent damage during return shipping. Original manufacturer packaging must remain clean and undamaged.
Please do not write on, tape, label, or apply shipping stickers directly to the product or manufacturer packaging. Products with damaged, marked, opened, or incomplete packaging may not qualify for a refund.
```Return Shipping & Restocking Fees
```When the Return Is Our Error
- No restocking fee
- Return shipping arranged by 3Z Dental Supplies
- No return shipping cost to the customer
Customer-Initiated Returns
- A 20% restocking fee applies
- The customer is responsible for return shipping
- Original shipping charges are non-refundable
An error by 3Z Dental Supplies may include an incorrect product, incorrect quantity, damaged shipment, or confirmed fulfillment error.
```Damaged, Defective, or Incorrect Items
```Please inspect your shipment as soon as it is delivered. Damaged, defective, missing, or incorrect products must be reported within 48 hours of receipt.
Photos of the product, packaging, shipping label, and damage may be required so our team can review and resolve the issue.
```Non-Returnable Items
```The following products are not eligible for return:
- Personal Protective Equipment (PPE)
- Temperature-controlled products
- Custom or personalized products
- Special-order products
- Non-stock products ordered at the customer’s request
- Clearance merchandise
- Final-sale products
- Opened, used, damaged, or incomplete products
If you are unsure whether a product qualifies for return, please contact our Customer Care team before submitting your request.
```Exchanges
```We do not process direct exchanges. The quickest way to receive a different product is to return the original item, if eligible, and place a separate order for the replacement product.
```Return Inspection & Refunds
```Once your return is delivered, please allow up to 5 business days for our team to inspect and process it.
We will notify you after the inspection and confirm whether your refund has been approved. Approved refunds will be issued to the original payment method or applied as a credit to the customer’s account, depending on how the original purchase was paid.
After approval, please allow an additional 5 to 10 business days for the refund to appear. Processing times may vary depending on your financial institution.
```Ready to Request a Return?
```Submit your order and product information through our online form. Our Customer Care team will review your request and provide the next steps.
Complete the Return Request Form ```Need Assistance?
```Contact our Customer Care team with questions about return eligibility, an existing request, or a damaged shipment.
Email: info@3zdentalsupplies.ca Phone: 1-855-512-9159
```